Please review the topics below for
assistance with FNB Online Banking. If you don't see information dealing
with your particular issue, please feel free to call or chat with our
Customer Service team during regular business hours:
1-800-555-5455
8:00 AM – 9:00 PM (Mon-Fri)
8:00 AM – 5:00 PM (Sat-Sun)
Chat Support
8:00 AM - 9:00 PM (Mon-Fri)
8:00 AM - 5:00 PM (Sat-Sun)
- Supported Web
Browsers
If you receive the error message asking you to "Please upgrade your
browser to continue using Online Banking," it means you are using an
older web browser that is no longer supported by Online Banking.
- While other browsers may work,
we recommend using the most current stable version of Chrome,
Safari, Firefox or Microsoft Edge.
- Problems Connecting to Online
Banking
If you receive the error message indicating "You appear to be having a
problem connecting to online banking," please follow the instructions
presented on the error page that correspond to the web browser you are
using. Alternatively, you may use the PDFs below to troubleshoot the
issue yourself.
Download
Instructions for Chrome
Download Instructions for Firefox
Download Instructions for Safari
- Problems with Internet
Explorer Compatibility Mode
Internet Explorer's Compatibility Mode is a feature intended to allow
older websites to be viewable with newer versions of Internet Explorer.
When this feature is used with newer websites, unintended consequences
may occur which render the new site unusable.
If you receive the error message asking you to "Please disable
Compatibility Mode to continue using Online Banking," you can disable
this feature by taking the following steps:
1. Within Internet Explorer, click "Tools" then "Compatibility View
Settings" from the top menu.
2. In the resulting dialogue box, review the entries listed under
"Websites you've added to Compatibility View."
3. If you see an entry for "fnb-onlinebankingcenter.com" in the list,
left click on the URL to highlight it and then click "Remove."
4. Finally, click "Close" and then log in to Online Banking as needed.